Terms and Conditions
Last updated: December 07, 2025
Welcome to Mallu's Fresh Deliveries ("we", "our", or "us"). These Terms and Conditions ("Terms") govern your use of our website, mobile app, and related services (collectively, the “Services”). By using our Services, you agree to comply with these Terms.
1. Acceptance of Terms
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not continue using our Services.
2. Eligibility
You must be at least 18 years old to use our Services. By using our Services, you represent that you meet this age requirement and are legally capable of entering into binding agreements.
3. Account Registration
To access certain features or place orders, you may need to create an account. You agree to:
- Provide accurate and complete information
- Keep your login details confidential
- Notify us immediately of any unauthorized account use
4. Products and Pricing
All product details, prices, and availability are subject to change without notice. We make every effort to ensure accuracy but cannot guarantee that all information is error-free.
5. Orders and Payments
By placing an order, you agree to provide accurate payment and delivery details. Orders are subject to confirmation, product availability, and successful payment.
- Accepted payment methods include cash, card, and UPI.
- We reserve the right to cancel orders due to suspected fraud or errors.
6. Delivery
Deliveries are made within available service areas. Timelines may vary based on location, weather, or operational constraints. Delays caused by factors beyond our control are not our responsibility.
7. Cancellations and Refunds
Refunds or replacements are provided only for defective or incorrect items. Requests must be made within 24 hours of delivery by contacting our support team.
8. User Obligations
You agree not to:
- Use our Services for illegal or fraudulent activities
- Interfere with or disrupt system security or networks
- Post harmful, abusive, or misleading content
9. Intellectual Property
All text, graphics, and content on our platform belong to Mallu's Fresh Deliveries. You may not reproduce or redistribute any material without written permission.
10. Limitation of Liability
To the fullest extent permitted by law, Mallu's Fresh Deliveries is not responsible for indirect, incidental, or consequential damages arising from your use of our Services.
11. Disclaimer of Warranties
Our Services are provided on an “as-is” and “as-available” basis. We make no warranties regarding accuracy, reliability, or uninterrupted operation.
12. Termination
We may suspend or terminate your access to our Services at any time without notice for violating these Terms or engaging in harmful behavior.
13. Indemnification
You agree to indemnify and hold harmless Mallu's Fresh Deliveries, its affiliates, and employees from any claims arising out of your use of our Services.
14. Governing Law
These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Kochi, Kerala.
15. Updates to Terms
We may modify these Terms from time to time. Updates will be reflected on this page with a new “Last Updated” date. Continued use of our Services constitutes acceptance of the updated Terms.
16. Contact Us
- Email: support@mallusfresh.com
- Phone: +91-9876543210
- Address: Mallu's Fresh HQ, 123 Business Street, Kochi, Kerala, India